Refund policy
Refund & Exchange Policy
Last updated: 27 August 2026
At Embrace Your Differences, we operate an exchange-only policy for eligible items.
Exchanges
Customers may request an exchange within 14 days of receiving their order.
To be eligible for an exchange, items must be:
* Unworn
* Unwashed
* In their original condition
* Returned with original tags and packaging where applicable
Customers are responsible for the cost of returning an item for an exchange unless the item is faulty, damaged or incorrect.
Exchanges are subject to availability. If the requested replacement item is unavailable, we will contact you to discuss the available options.
No Refunds
EYD does not offer voluntary refunds for unwanted items or changes of mind. Eligible customers may request an exchange within the 14-day exchange period instead.
However, nothing in this policy affects your statutory consumer rights. Where the law requires us to provide a refund, replacement or other remedy — including where goods are faulty, not as described or otherwise fail to meet your legal rights — those rights will apply.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at contact@embraceyourdifferences.com with your order number and details of the issue.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law.
How to Request an Exchange
To request an exchange, contact:
Email: contact@embraceyourdifferences.com
Please include:
* Your order number
* Your name
* The item you wish to exchange
* The item/size you would like instead
Items must be returned within the applicable 14-day period.
EYD reserves the right to refuse an exchange where the item does not meet the conditions above.